By Sadiq Abubakar, Abuja.
The commissioner of Public Complaints Commissioner (PCC) representing the FCT, Mr Dalhatu Ezekiel Musa, has pledged the commissions resolve to synergise with the Federal Mortgage Banke (FMB) in order to enhance good service delivery.
Musa, who spoke when he paid a courtesy visit to the Managing Director (MD) of the FMBN, Mr. Madu Hamman, on Thursday in a Abuja, said the visit was to discuss strengthen collaboration between the two organizations.
He commended the management of FMBN for their efforts, even as he said the commission will work more with the bank in addressing complaints from contributors and ensure better service delivery.
“We have received complaints from citizens about the mortgage process and we believe that by working together, we can address some of these issues,” he said.
He, however, expressed disaffection with some organizations that deduct housing funds from their staff and failed to remit such to the bank. He said the Commission is working on getting such organizations to comply with the provisions of the law.
Responding, Mr. Hamman said the bank’s current leadership when it came on board since last year April, has been attending to complaints from the commission.
He said the bank have been making necessary efforts to ensure that it build an improved system that will give Nigerians a seamless experience.
“In terms of trying to improve our services to Nigerians, the bank has tried to rejig its internal operations. And currently, we are embarking on core banking software that will provide quick and easy access to contributors to the scheme so that in the comfort of their homes they can be able to check their account balance and access other services, “he said.
According to him, the banks project is currently ongoing, which he said he hope to upload it in no distance time in order to enhance better services to Nigerians.
The managing director, who described the visit as timely, noting that the visit will also provided an overview of the FMBN’s operations that will also highlight the bank’s commitment to providing access to housing finance for Nigerians.
“And besides, the Federal Mortgage Bank (FMB) is a primary mortgage institution established to promote home ownership for Nigerians through the provision of affordable mortgage finance,” he said.